What are the delivery times?
All our molds are created one at a time when ordering, taking about 2/3 days to place your order. For this reason delivery times are normally around 5 - 10 total days from when your order is placed. It takes time to rate things well!
Do you make quick deliveries?
We don't offer quick deliveries at the moment.
How can I pay?
You can pay for your order with credit cards, prepaid cards, Sofort etc ...
I'm having trouble choosing the best photo can you help me?
Of course, you can write us an email or on Messenger. We create orders every day for customers who have difficulties on the site
How much is shipping?
Is free for orders over €30 or using discount vouchers that can be expected.
Can I get a discount coupon?
We offer a discount code to all our subscribers for their first order, expired that can take several weeks and sometimes months before receiving other promotions
How can I contact you?
Replying to our emails, on messenger or Instagram and chatting on Facebook
Do you create custom cookie cutters and / or embossers?
Yes, we can fulfill any of your wishes. Send an e-mail to firstname.lastname@example.org
What is the refund policy?
We allow you to return the product if it has not been opened. Being a warehouse but we produce one once we receive the order, we do not make refunds of open products (it is also a hygienic reason). If you receive a damaged product, send an email with the photo and we will send you a new one, without the need to return the damaged product.
How do I take care of my cutters and prints?
Wash products by hand. Do not overheat them, do not wash them in the dishwasher. Store them in a dry place.
Unable to find satisfactory answers?